Care guide · For Justin · Texas Poly

You'll always know where things stand.

How to reach me, how fast I answer, and when updates land. Keep this link handy.

My promise

What you can count on

Fast help when you're stuckWrong price or can't quote: an answer and a way to quote within 4 business hours.
Every fix is proven firstEach change is checked against the price answer key before it goes live.
No surprisesYou hear about every change before it lands.
Your numbers are safeBacked up every week, with a full restore test every month.

Get help

Every message gets tracked, whichever way you send it.

Tap it right in the Estimator and tell me what you see. It comes straight to me.

For files, POs that won't read, or longer notes. Email me directly for now.

When a quote has to go out today. I'll open the ticket for you.

Monday to Friday, 8 am to 5 pm Central.

Response times

Tap what's happening to see how fast you'll hear from me.

Stop

Can't quote, or a price is wrong

A way to quote within 4 business hours. Fixed within 2 business days.

Slow

Working, but with a detour

Answer the same business day. Fixed within 5 business days.

Snag

Annoying, not blocking

Answer the next business day. Fixed in the next update.

Idea

Something new you want

A decision within 5 business days.

A wrong price is always Stop. And if you say it's urgent, it is.

Updates

Second Tuesday of each month, after 5 pm Central.
A heads-up first, 3 business days before, with a picture if a screen changes.
A price check on every update note, so you know the prices are still right.

Your ideas

Within a week you'll hear yes and when, not yet and why, or what it would take.
Included: fixes, shop data updates, and about one small improvement a month.
Bigger features get a fixed price before any work starts.

Calendar

Plus a short note every Friday through Dec 18.

UpdateMonthly reportCheck-inQuarterly review